Delivery Information

 

DELIVERY INFORMATION

Delivery Times and Rates

Each piece of jewellery bought from our website is handmade-to-order in our studio in London, As a result, please allow a possible 4-5 weeks from placing your order to your jewellery being dispatched. For bespoke items, please allow 6-8 weeks. However if you need something by a specific date, please contact us at info@vickylew.com and we will do our best to help you.          

Our delivery costs are as follows, please note that non-EU customers will be responsible for any additional import duties and local taxes:

Standard Delivery

United Kingdom     -  Royal Mail Signed for® 1st Class (1-3 business days)                         -   £7.50

Europe                      -  Royal Mail International Tracked and Signed (3-5 business days)    -   £15.00

Rest of the World   -  Royal Mail International Tracked and Signed (5-7 business days)    -   £18.00

Priority Delivery

We may be able to get your order more quickly using a private courier company. Prices and delivery times will depend on the piece purchased and the shipping destination. Please contact us at info@vickylew.com to enquire about this service. 

Packaging

All our pieces arrive in its own box with care card, this is delivered in discreet non-branded outer packaging. We use stiff and secure packaging to ensure that your order will arrive in perfect condition. For the unfortunate case that your order arrives in a damaged state please get in touch via info@vickylew.com and we will do our very best to help.

Gift Wrapping

We offer a gift wrapping service which you can select during checkout (£5.00). Each item will be wrapped in signature Vicky Lew white packaging. If you would like to add a handwritten note to your order please leave a message in the comment box during checkout. If you would like your order to be sent straight to the recipient then please contact us with the recipient's details whilst quoting your order number.

Returns

We are happy to accept unworn items (excluding earrings and bespoke jewellery) within 14 days of delivery. Please see our Terms and Conditions for details about our returns procedure.


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